![]() To fix the issue, we need to open the Services dialog. If, for any reason, the service is stopped, then you will have the above-mentioned problems. If you’re getting the grayed out issue in Control Panel, but the driver seems to be installed fine in Device Manager, then your only other issue is probably related to the Windows Audio service. Follow the previous link to install the chipset drivers for your motherboard manufacturer. If your sound card is integrated into your motherboard, you’ll have to re-install the motherboard chipset drivers. Once the proper drivers are installed, you should go to Device Manager, right-click on the audio device under Sound, video and game controllers and see something like below.įor Driver Provider, you may see other names like Realtek, etc depending on the manufacturer of the sound card. In this case, just go to Dell, HP, or your manufacturers web site and download the audio drivers. ![]() Sometimes the driver becomes corrupt and the sound disappears. ![]() ![]() Now this issue would have been easier to fix if the computer had a separate sound card installed and would have simply involved downloading and re-installing the latest driver for the sound card. Upon checking under the Hardware section via the System Properties, we found a couple of yellow exclamation points next to Multimedia Audio Controller. ![]()
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